GoGo Cleaning Privacy Policy

Effective Date: 12th July 2024

1. Introduction
GoGo Cleaning (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.gogocleaning.com] or use our services.

2. Information We Collect
We may collect the following types of information:

• Personal identification information (name, email, phone number, address)

• Payment information (processed securely through our payment processor)

• Property details (size, type, cleaning requirements)

• Technical data (IP address, browser type, device information)

• Usage data (pages visited, booking history)

3. How We Use Your Information
We use the information we collect to:

• Provide and maintain our cleaning services

• Process transactions and send booking confirmations

• Communicate with you about your appointments

• Improve our website and services

• Comply with legal obligations

• Prevent fraud and enhance security

4. Legal Basis for Processing (GDPR Compliance)
For users in the European Union, we process your personal data under the following legal bases:

• Performance of a contract (to provide requested services)

• Legitimate interests (business operations and service improvement)

• Legal compliance (tax and regulatory requirements)

• Consent (for marketing communications where applicable)

5. Data Sharing and Disclosure
We may share your information with:

• Our cleaning staff (minimum necessary access)

• Payment processors (Stripe, PayPal, etc.)

• Service providers (booking software, analytics)

• Legal authorities when required by law

We do not sell your personal information to third parties.

6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transfers

• Secure payment processing

• Access controls and staff training

• Regular security assessments

7. Data Retention
We retain personal data only as long as necessary for:

• Service delivery and customer support

• Legal and accounting requirements

• Business records and analytics

8. Your Data Protection Rights
Depending on your location, you may have rights including:

• Access to your personal data

• Correction of inaccurate data

• Erasure of your data (right to be forgotten)

• Restriction of processing

• Data portability

• Objection to processing

• Withdrawal of consent (where applicable)

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies
Our website uses cookies to:

• Enable essential functionality

• Analyze website usage (Google Analytics)

• Remember preferences

You can manage cookie preferences through your browser settings.

10. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

11. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy
We may update this policy periodically. The updated version will be posted on our website with a new effective date.

13. Contact Us
For any questions about this Privacy Policy or your personal data:

GoGo Cleaning
Email: privacy@gogocleaning.com
Phone: +44 7378 768430
Address: 28B St John’s Rd, Wembley HA9 7JQ, United Kingdom

This privacy policy complies with:

• UK GDPR and Data Protection Act 2018

• EU General Data Protection Regulation (GDPR)

• Other applicable data protection laws